FAQ

Product Usage, Storage & Application

  • How long can I keep and use your products after purchase? We craft our products with fresh, all-natural ingredients without the use of preservatives. For optimal benefits, we suggest using them within 6 to 12 months.
  • What's the best way to store my skincare items? To maintain their integrity, keep them in a cool, dry spot. This simple step ensures you get the most out of every application.
  • How do you recommend I apply the Tallow Balm? Unlike your traditional water-based lotions, with our tallow-balm a little bit goes a long way. We recommend you dab the intended areas then massage it in. Or rub the balm between your hands, then apply.  The healthy oils will slowly absorb into your skin after a couple of minutes leaving your skin nourished and hydrated without the greasy feeling.
  • Is it okay to apply your balms on my face? Absolutely! Our tallow balms are non-comedogenic (won’t clog pores), versatile and gentle enough for both facial and body application. We personally use it head to toe!

Product Consistency & Texture

  • Can my tallow balm change texture over time? While we carefully formulate our balms to limit/avoid any texture changes, it's always possible for all-natural products to exhibit a slightly different texture throughout the use of the product. For example, the presence of healthy stearic acid can potentially crystallize if the product undergoes temperature fluctuations. However, any texture changes do not impact the effectiveness or quality of the balm. If this happens, and you prefer a smoother texture, simply warm the balm between your hands before application, and it will melt seamlessly into your skin.
  • My product seems to have melted a bit during shipping. Is it still okay? Yes! A change in state doesn't diminish its quality. Our products are crafted for optimal performance around room temperature and sometimes during shipment to warm climates (or spending all day in a hot mailbox) the products can have a change in consistency, due to extreme temperatures, this is normal. If that is the case, we recommend letting it return to room temperature before opening/using. A brief stint in the fridge can also help bring it back to its intended consistency more quickly.

        Product Ingredients & Origin

        • Where does the tallow in your products come from? We prioritize quality and ethics. Our 100% high purity beef tallow is derived from grass-fed animals, ensuring both premium quality and ethical sourcing.
        • Do your products contain any artificial fragrances? Absolutely NOT! We believe in authenticity. Our scented products contain only high quality essential oils, avoiding any synthetic fragrances.
        • Do Tallow skincare products have an unpleasant odor? No! High-quality tallow skincare products are purified and should not have an unpleasant odor. Our unscented Tallow Balm has a clean, mild and fresh scent which dissipates quickly after application. We also have a vanilla-spearmint scented option for those that like a delicate aroma in their skincare products. Other scents will be coming soon!   

        Safety & Concerns

        • I'm pregnant or nursing. Can I use your products? Our skincare items are formulated with all-natural ingredients. However, if you're pregnant or nursing, it's always a good idea to consult with a healthcare expert regarding any skincare product. 
        • Are your product(s) suitable for those with sensitive skin? Yes, we formulate our products with gentleness in mind. However, if your skin is particularly sensitive, it’s always recommended to consider doing a small patch test before using any new product regardless of its ingredients.
        • Does your Tallow Balm help improve eczema or other dry skin issues? We cannot make medical claims, however we can speak from personal experience and from anecdotal feedback from our customers. Our Tallow Balm has had a profound impact on many who suffer from these chronic skin issues, and it’s often used on babies and young children as well.
        • Do you conduct animal testing? We love all creatures. Our products are never tested on animals, ensuring a cruelty-free skincare experience. However, all products are personally tested on us before release :)

          Wholesale Opportunities: 

          • If you're looking to carry our products in your store (retail or online) or want to buy in bulk, please reach out to us at DDPrimalEssence@gmail.com.